Best Auto Repair, Irvine

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 949-753-1575 or make an appointment online!

What People Say About Us

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    The folks at the Blacksmith European Motorworks really take care of their customers and their cars. I have a 1986 Volvo that has needed many repairs in the last year and they helped me every step of the way. Stephan and his team rebuilt my whole exhaust system so that I could pass smog for a fraction of what I thought it was going to cost. They really look out for the customer and never give up on the cars that they love. This will always be my first choice for any service big or small.

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    Blacksmith European Motorworks provides honest, reasonable priced service, with great results. My Volvo S40 just had it's tune up the the guys there are very honest with you. If it is just an oil change that is what you get. If they detect upcoming problems, you are informed and are given the information needed to either have work done then or wait a couple months. This honesty is something I treasure, plus they outstanding job they have done with my car.

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    I came from Seattle, and my 9.5 Saab started oil leak. I took my car to Blacksmith European auto shop and received warm welcome. Immediately my car checked and diagnosed and source of problem found. I recommend this shop to all Saab owners.

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    They repaired my car as scheduled, helped me understand the safety features, and followed up as promised. I don't feel crazy for owning a Saab in this shop, or at least I feel comfortable with it. It is a very comfortable waiting area, and there are a variety of good restaurants nearby, so I would go back for regular service from people who I believe would notice anything else that might become a problem.

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    I can't say enough good things about our experience at this shop. My teenage daughters just bought a used Volvo a few months ago, and when it needed repairs we brought it in to Ken. As usual we were extremely satisfied from start to finish. We have known him for many years and he is always very professional and trustworthy. His shop is clean and the waiting room is very pleasant. The repairs were done quickly and the girls were happy to be back in their car! I highly recommend Blacksmith European Motorworks

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    Blacksmith European Motorworks is the poster image of authentic customer service. At the front counter, Ken gives attention to ensuring that the customer understands the work order and that the pricing is fair. Behind the scenes, Blacksmith's highly-qualified mechanics are treating every car like it is their own. If your need is major work or simply a tune-up, stop in, you won't be disappointed. And, no, I am not family or friend; I am, truly, a super satisfied customer. Thanks Blacksmith European Motorworks!

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    Found out my car had was leaking differential fluid on a Sunday night, took it to the Blacksmith on Monday morning. He inspected it and called me with a pressure free detailed oriented estimate, also he had sent a hard copy in a email (HUGE Plus +). After approving the estimate he had the car fixed before I had time to pick it up. Great service, quality work!

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    I only trust them with my little car, Jellybean. Driving a vintage 1956 Volvo P444 requires a very excellent crew to keep her finely tuned. They've gone over with a fine tooth comb and brought her back to running like a Swiss watch. Thanks guys! You're the BEST!

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    My first visit to Blacksmith and boy was I happy I found them. I found them through Yelp and messaged back and forth and felt confidant with them. The waiting area, office and restroom were immaculate, as was the shop. That's always a great sign. Ken did a great job and showed me what was needed. I felt I was talking with a friend that cared! (A great quality in the automotive world.) The repairs were done right and fairly quickly. The whole experience was great! I highly recommend Blacksmith and Ken!!

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    Prompt responses, fair prices, fast work. Everything you want in a repair shop. Ken is a pro.

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    I messaged this mechanic shop on a busy morning I was trying to get quick quotes, and they responded immediately. He asked me a few questions about my vehicle and Sent me a formal quote by email less than an hour later. I dropped off my vehicle at 1 PM and it was ready by 6 PM. His prices were less expensive than 4 other quotes I received. I though I need 4 new brakes but he said I only needed two! I appreciate the honesty and will definitely be going back!

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    Ken is kind, honest, and professional. I am so thankful to have found this shop to service my Volvo-one less thing to worry about!

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    Ken and his crew are awesome!...I was able to schedule an appointment right away (Other places don't do appointments and I'm a busy person...Their waiting area is very clean, comfortable and has coffee and snacks for customers. They replaced my rear brakes in no time! Front brakes were fine, I appreciated Ken's honesty. I plan on using Ken for all of my auto servicing. Very impressed and thankful I found them!!!!! Give him a try!!!!

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    This is the place you hope to find. Honest, caring, and service oriented. I won't go anywhere else. Go see Ken, you won't be disappointed.

Call us for service: 949-753-1575

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